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A case in Gjallar has a set of users assigned to specific roles. There are a few builtin roles with fixed meanings:
Only one user (or sometimes person) can have the role Reporter, Source or Responsible. Multiple people can be Assigned, Interested or Alerted.

Each Process in Gjallar can define additional more specific roles that users can be given or take, but such extra roles can mainly only be used for extra filtering purposes or communicating specific intent. For example an organization might want to also differentiate who will be verifying the case etc.

See Responsible for more information.